Application development
KSource has a comprehensive, well-defined and established application development process which comprises the complete SDLC from business case analysis to post development support of the application. This process supports a distributed delivery environment.

The application development methodology can be used for:

New application development, Existing application enhancement and Application support.

KSource takes care of the following areas which are very critical in Application development process.

	Application development and enhancement
	Schedule compliance
	Application scope management
	Delivered product quality
	Conformation to customer satisfaction levels
	Defect containment
	Application performance management

KSource brings value to the customer by

	Using global delivery model for application development
	Focus of long term usage of the application
	Enhance the re-usability of the application reducing cycle times and costs

Application Maintenance
KSource has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. Following activities can be governed and monitored by SLA frame work:

	Requests management
	Management of incidents
	Processing of requests
	Resolution
	Root cause analysis

Through effective application maintenance KSource application maintenance services bring about:

	Reduction in TCO
	Drive continuous improvements in quality of services
	Move applications to stability
	Reduce overall support costs