Application development
KSource has a comprehensive, well-defined and established application development process which comprises the complete SDLC from business case analysis to post development support of the application. This process supports a distributed delivery environment.
The application development methodology can be used for:
New application development, Existing application enhancement and Application support.
KSource takes care of the following areas which are very critical in Application development process.
- Application development and enhancement
- Schedule compliance
- Application scope management
- Delivered product quality
- Conformation to customer satisfaction levels
- Defect containment
- Application performance management
KSource brings value to the customer by
- Using global delivery model for application development
- Focus of long term usage of the application
- Enhance the re-usability of the application reducing cycle times and costs
Application Maintenance
KSource has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. Following activities can be governed and monitored by SLA frame work:
- Requests management
- Management of incidents
- Processing of requests
- Resolution
- Root cause analysis
Through effective application maintenance KSource application maintenance services bring about:
- Reduction in TCO
- Drive continuous improvements in quality of services
- Move applications to stability
- Reduce overall support costs